Last updated: August 25, 2026
Information you choose to send
When you use a website form, you may provide your name, phone number, email address, contact preference, vehicle year, make, model and mileage, the service you are requesting, a preferred date or arrival window, and a message about the vehicle. The fields shown depend on the form you use.
This website does not ask for payment-card information or a mailing address. Please do not place sensitive financial, medical, government-identification, or account-password information in a message field.
How form information is used
We use the information you submit to review your request, contact you, discuss the vehicle, and coordinate service. An online appointment request is not confirmed until the shop follows up.
Website forms use Web3Forms to deliver requests. The appointment workflow also uses Google Apps Script to support the shop's established appointment and notification process. These service providers process the information needed to deliver the request.
Website measurement
The production website uses Google Analytics to understand website traffic and page use. It uses Google Ads measurement to understand actions such as verified form completions, calls from the website, and phone-number taps. Google may display a forwarding number to visitors who arrive through an ad so calls can be attributed to advertising.
The production website also uses Microsoft Clarity to understand how pages are used through interaction data and session replay. Form fields and dynamic thank-you summaries are configured to be masked so the customer details entered there are not shown in Clarity recordings.
Form-success measurement sends only technical context needed to identify the completed form, its language, and its success state. We do not intentionally send the customer's name, phone number, email address, vehicle details, requested date, or message as analytics event values.
These tools may use cookies, local storage, IP-derived information, browser or device information, page and referral details, and interaction data. You can limit cookies in your browser settings. Blocking measurement tools does not prevent you from calling the shop.
Calls and direct contact
If you call, text, or email the shop, the information you provide is used to respond and handle your request. Google Ads call measurement may record technical call details such as whether a call connected, its time, and its duration. This policy does not state that call audio is recorded.
Sharing and selling
We do not sell or rent the personal information you send through this website. Information may be processed by service providers that help deliver forms, operate the appointment workflow, host the website, protect the site, or measure website and advertising performance. Information may also be disclosed when required by law or when reasonably necessary to protect rights, safety, or the website.
Retention and security
Information is kept only as long as reasonably needed to respond to the request, provide or document service, support warranties and business records, measure website performance, and meet legal obligations. Retention periods differ by system and business need.
We use reasonable safeguards, but no website, email, or internet transmission can be guaranteed completely secure.
Your choices
Depending on applicable law and the information involved, you may ask what personal information the shop has about you, request a correction, or request deletion. Some information may need to be retained for service records, warranties, fraud prevention, accounting, or legal obligations.
You can control cookies through your browser and use the privacy controls offered by Google and Microsoft. The website does not use the forms to subscribe you to promotional email without your choice.
Children
This website is intended for people seeking vehicle service. It is not directed to children under 13, and we do not knowingly use it to collect personal information from children under 13.
Changes to this policy
If website forms, service providers, or measurement practices change, this policy may be updated. The date above identifies the current version.
Contact
Questions or requests about this policy can be directed to Gonzalez Auto Mechanic at (310) 756-5932 or gonzalezautoca@gmail.com.